Your customer portal
Contact Birch Tech for portal access or a replacement secure invitation. You can still ask for help with your service by phone or through your agreed safe contact channel.
Customer help
Broadband & billing help
Speak to Birch Tech about your service, payments or an upcoming change. Have your service or invoice reference ready if it is safe to share.
Need a new connection?
Contact Birch Tech to discuss your address and connection options. Direct broadband enrolment is not available on this page.
Explore connection optionsComparison and referral offers may be sold by another provider. Check who supplies and bills your service; their agreement and support channels apply.
Help with your account
Payments and invoices
Tell the team which invoice or payment needs review. A pending direct debit is still processing. A credit note and a cash refund are recorded separately. To replace payment details, use the secure provider page after Birch Tech verifies your identity; do not send card or bank details by email.
Changes and cancellation
Request your preferred date through the portal or contact the team. The supplier-confirmed date, your agreement and any final charges or credits determine completion. Submitting a request does not immediately cancel or change the service.
Payment assistance or a complaint
Ask Birch Tech for payment assistance or to review a complaint. In the portal, choose Payment assistance or Make a complaint and keep the acknowledgement reference. If you cannot access the portal, contact the team directly.
A safe way to contact you
If your usual phone or email is unsafe, tell the team how and when it is safe to contact you before sharing account information. Use your agreed safe channel. The portal also offers a Safe contact / family violence support request.