As NBN takes over how Australians use our phones and the internet, both at home and at work, it makes sense to find a local and highly qualified NBN technician. Someone skilled and trained who understands the technology that you can call on when you need them. Sometimes problems can arise that fall out of the NBN network so you need private NBN technicians. In these cases, you want ones who are ACMA registered. This means they have gone through every hurdle and test to be registered technicians with the Australian Communications and Media Authority.
Look for experience and training
When you are considering your options for skilled and private NBN technicians, you should consider how much experience they have. These are people who have already had experience problem-solving in people’s homes and offices so they can handle whatever problem you have. They can test either side of the cabling to see if the problem is on your side or on the network’s side. They can write comprehensive reports that include descriptions and pictures and results of speed tests so that if it is on their side your ISP has to take action.
Almost Two-thirds of Australians can get better internet service with an NBN technician
That is a lot of people who could be getting better internet service than they currently are. Let’s say you notice a problem and you call your ISP and they run their tests and send out their technician. When that technician comes they run more tests and they find the problem is with you. It is in your sockets, your cabling or your equipment. This means it is not something the technician from the ISP can fix, it is not their job. They will pack up and leave, and now you still have internet problems and have also wasted a lot of time trying to fix it.
Now you call in your private NBN technician. They tell you it is a network problem after all. That happens a lot. You can actually get the cost of calling in a private technician paid for if it turns out the ISP was wrong. Larger providers are better at giving you refunds than smaller ones. If the problem is with you then you pay for the repairs that the private technician handles.
Types of services a private NBN technician might offer
Some of the kinds of services you might see include;
- Troubleshooting problems you might be experiencing such as dropping out, slow speeds, interrupted service and such
- Repairs to cabling, equipment and sockets
- Installing sockets or relocating them in homes and in offices
- Connecting phone sockets to the NBN modem if you want a dial tone
- Boosting your wifi signal
- Upgrading an old phone system
Conclusion
If you notice problems with your NBN internet access or your phones, there are two possibilities. If the problem is on the network side or the ISP side, then it is their job to get it fixed at no cost to you. If the problem turns out to be with your side of things, then you need to call in a private technician to work out what it is, where it is and to come up with a solution, that you have to pay for.
